Shipping & Delivery Policy

Introduction

CYAD provides digital services, including cybersecurity solutions, digital marketing services, and online workshops. Since our services are primarily digital, this Shipping & Delivery Policy outlines how we deliver our services, access credentials, and any physical materials (if applicable).

Please note that most of our services are delivered electronically and do not require physical shipping. However, this policy covers all aspects of service delivery.

Digital Service Delivery

Cybersecurity Services

Upon purchase and payment confirmation:

• Immediate Access: Service activation typically occurs within 1-2 business hours after payment confirmation.
• Account Setup: You will receive login credentials and setup instructions via email within 24 hours.
• Onboarding: Our team will contact you within 48 hours to schedule an onboarding session.
• Service Commencement: Active monitoring and protection services begin immediately upon account activation.

Digital Marketing Services

Delivery timeline for digital marketing services:

• Strategy & Planning: Initial strategy document delivered within 3-5 business days.
• Content Creation: Content deliverables provided according to the agreed schedule (typically weekly or bi-weekly).
• Campaign Launch: Campaigns begin within 7-10 business days after strategy approval.
• Reports & Analytics: Monthly reports delivered by the 5th of each following month.

Online Workshops

Workshop access and materials:

• Registration Confirmation: Immediate email confirmation upon registration.
• Access Details: Workshop link and login credentials sent 24 hours before the scheduled time.
• Materials: Workshop materials (slides, handouts, recordings) provided via email within 48 hours after completion.
• Recordings: Access to recorded sessions (if applicable) available for 30 days after the workshop.

Physical Materials (If Applicable)

Shipping Information

In rare cases where physical materials are included (certificates, printed materials, hardware devices):

• Processing Time: 2-3 business days for order processing.
• Shipping Method: Standard shipping via registered post or courier service.
• Delivery Time: 5-7 business days within India, 10-15 business days for international shipping.
• Tracking: Tracking number provided via email once shipped.
• Shipping Costs: Shipping charges (if applicable) will be clearly stated during checkout.

International Shipping

For international deliveries:

• Additional shipping charges and customs duties may apply.
• Delivery times may vary based on destination country and customs clearance.
• Recipient is responsible for any customs fees or import taxes.
• We are not responsible for delays caused by customs or local postal services.

Delivery Methods

Email Delivery

Most digital services and materials are delivered via email:

• Check your spam/junk folder if you don't receive emails within the expected timeframe.
• Ensure your email address is correct and active.
• Contact us if you haven't received delivery emails within 48 hours of purchase.

Online Portal Access

Some services are accessed through our online portal:

• Login credentials are sent via secure email.
• Access is granted immediately upon account activation.
• 24/7 access to your dashboard and service status.

Cloud-Based Delivery

For large files, reports, or backups:

• Secure download links provided via email.
• Links are valid for 30 days from the date of delivery.
• Files are stored securely and can be re-downloaded upon request.

Delivery Timeframes

Delivery Issues & Support

Non-Delivery

If you haven't received your service or materials within the expected timeframe:

1. Check your spam/junk email folder.
2. Verify your email address in your account settings.
3. Contact our support team at contact@cyad.in with your order number.
4. We will investigate and resend or provide alternative access within 24 hours.

Damaged or Incorrect Delivery

For physical materials (if applicable):

• Report any damage or incorrect items within 7 days of delivery.
• Provide photos of damaged items if applicable.
• We will arrange for replacement or refund as appropriate.

Technical Issues

If you experience technical issues accessing digital services:

• Check your internet connection and browser compatibility.
• Clear your browser cache and cookies.
• Contact our technical support team for assistance.
• We provide 24/7 support for critical cybersecurity services.

Business Days & Holidays

Our business days are Monday through Friday, excluding public holidays in India. Delivery times are calculated based on business days only. Services purchased on weekends or holidays will be processed on the next business day.

Contact Us

For questions about shipping, delivery, or service access, please contact us: